The Best CRM for Lawyers: 7 Software Options To Choose From

Why Should Law Firms Use a CRM?

Here at dNOVO, we don’t claim to be fortune tellers, but we’re fairly certain you’re knee-deep in legal documents, juggling multiple cases, and managing a mix of existing and potential clients.

Navigating the client intake process for new clients, contact management, lead management, and appointment scheduling can be overwhelming. You’re not alone in this struggle; research indicates that a staggering 74% of small law firms feel burdened by administrative tasks. This is particularly concerning for smaller law firms that are already stretched thin.

The Escalating Need for a Client Relationship Management Tool

The time you spend on administrative tasks is likely to increase, especially if you’re using a hodgepodge of programs for client data and legal documents. What happens when you’re ready to invoice but find yourself losing track of billable hours amidst a sea of disorganized files?

You need a more streamlined, accessible solution to maintain legal compliance and efficient operations. This is where a dedicated CRM for law firms comes into play. New all-in-one solution law firm CRM systems are entering the CRM market, offering an end-to-end solution that can serve up to three users in their free version.

How the Best Legal CRM Software Can Transform Your Practice

The best law firm CRM software can offer an all-in-one solution that revolutionizes your legal practice. It can help you:

  • Consolidate all your case and client data in a centralized database and utilize marketing automation
  • Make the client intake process more efficient through web forms, thereby attracting more clients
  • Keep track of billable time and revenue tracking
  • Enhance your marketing efforts and marketing strategy
  • Automate workflows using automation tools, reducing the steep learning curve associated with other CRM systems

Don’t Be Left Behind: The Importance of Adopting a CRM System

Many small to medium law firms are still hesitant to dive into the CRM fray. Don’t be among the 21.6% of professional services organizations that are missing out on the benefits of CRM systems, such as automated workflows, virtual phone lines, and document templates. These key features are essential for retaining clients and attracting more business and managing prospective clients through lead management.

By adopting a CRM system like Zoho CRM, you’re not just investing in a tool but in a strategy that will help your law firm grow. Whether it’s Zoho CRM or any other platform that fits your needs, the right CRM can be a game-changer for your practice.


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    What is a CRM for Lawyers?

    A CRM (Client Relationship Management) for lawyers is a specialized software designed to streamline the manage for your legal practice. It serves as a centralized database that integrates various aspects like communication channels, scheduling tools, financial data, and real-time updates. While CRM traditionally stands for “Customer Relationship Management,” in the legal sector, it’s often referred to as a “Client Relationship Management” tool. Both terminologies aim to describe a platform that is indispensable for the success of modern law firm marketing efforts.

    Why Every Law Firm Needs a CRM System

    Statistics reveal that up to 60% of law firms fail to respond to emails, thereby losing potential clients. A shocking 26% of all law firms don’t even bother with lead management. This lack of client relationship management is a significant gap in the sales process of many law practices.

    Time management is another concern. If you find yourself “writing down” billable hours to meet client expectations, you’re likely not accounting for the time spent on administrative tasks like data entry. This is where a CRM system with features like automated workflows and revenue tracking can be a game-changer.

    Moreover, the risk of human error is ever-present in legal practice. Studies indicate that document errors and missed deadlines are leading causes of malpractice claims. A CRM system can mitigate these risks by automating many aspects of your practice, from document management to deadline reminders.

    Moreover, law firms already spend minimal time working on cases:

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    The Transformative Benefits of Using Legal CRM Software

    Centralization of Data

    One of the key features of the new law firm CRM software is the centralization of all client and case data. This single access point makes it easier to manage information compared to using multiple programs and physical documents. It’s particularly beneficial for smaller law firms that may not have extensive administrative support.

    Time-Saving and Team Alignment

    CRM systems come with automated workflows that keep every team member updated in real-time. Whether your law firm is traditional, hybrid, or fully remote, features like virtual phone lines and mobile capabilities ensure that everyone is on the same page. This alignment is crucial for retaining clients and securing repeat business.

    Administrative Efficiency

    The time you spend searching for client data or legal documents often goes unbilled. CRM systems consolidate various tools into a single platform, significantly cutting down administrative time. This allows you to focus more on client relationship management and less on mundane tasks.

    Digital Transformation

    The legal industry is notorious for being paper-dependent. However, transitioning to a digital format through a CRM can result in substantial cost savings. For instance, European studies suggest that going fully digital can save up to $500,000 each year annually.

    Enhanced Communication

    Effective communication is the cornerstone of any successful legal practice. CRM systems consolidate all forms of communication, whether it’s emails, phone calls, or in-person meetings, ensuring that nothing slips through the cracks. This is crucial for both existing clients and prospective clients.

    Data-Driven Decisions

    One often-overlooked benefit of a CRM is its analytics capabilities. From tracking the source of your leads to understanding team performance, the data collected can offer valuable insights. These analytics can inform your marketing strategy, helping you acquire more clients.

    By focusing on a CRM system tailored to the legal industry, you can enjoy more customization, specific tracking features, and easy integration with existing legal software. Whether you’re a small law firm or a growing practice, adopting a CRM is not just a smart move; it’s a necessity for your law firm grows.

    CRMs also help you track where leads come from and how they perform once “in the funnel.”

    For example:

    • Are you building more relationships through Google Ads or organic search queries?
    • Do you need to focus more on local SEO strategies, or does it appear more lucrative to warm up leads through your social media messaging?

    Features To Look For in the Best Legal CRM Software

    Not all legal CRM systems are created equal, particularly when it comes to meeting the specific needs of law firms. To make an informed decision, it’s crucial to prioritize certain key features in your legal CRM software.

    Comparative Table: Must-Have Features in a Lawyer CRM

    Feature How a CRM helps you
    Automated lead intake Saves you time by entering new client data from scratch and integrates directly into online forms and emails, meaning leads “land” ready to track and warm up
    Automated marketing Delegates emails, SMS, and push notifications; pulls data from online media and creates prospect profiles to target
    Scalable features and costs Provides flexible features based on your firm’s size, needs, and available budget – can be scaled up or down in cost and feature richness if required
    Advanced security Protects all your sensitive and confidential information – adds additional login requirements, encryption and multi-factor authentication to prevent outside parties from accessing data
    Training support and responsive customer support Eases you into your new software with helpful guides and ticket/phone support
    Software integrations Helps you pool all your third-party data into one place – for example, existing spreadsheets, email flows, calendar syncing, and client contact details
    Analytics and reporting Gives you an oversight of team performance, billable hours per case, lead generation statistics, and potential niching
    Case and client tracking Categorizes clients and cases into simple, accessible channels that are easy to find and manage
    Document management Stores and retains paper documents as permanent digital files, either in-house or in the cloud
    Ease of use and training Allows multiple staff to train quickly from one clear set of instructions, with intuitive interfaces and customer care available
    Mobile apps and functionality Provides remote and hybrid workers with the ability to manage client accounts and cases from afar

    The 7 Best CRMs for Lawyers

    Now that you’re well-versed in the essential features, let’s delve into some of the best CRM solutions available for law firms.

    Comparative Table: Best CRM Software for Law Firms

    CRM Most valuable features Pricing from*
    Clio Premium security features, email automation, cloud functions, and storage $39 USD per user per month
    Law Ruler Simple client intake and sign-up system, built-in dialer, extensive automation $57 USD per user per month (with a minimum of three users)
    Lawmatics Intuitive intake process automation, email marketing hub, open API software integration $83 USD per user per month (with a minimum of three users)
    Captorra Built specifically for personal injury (PI) firms, end client portal, extensive sort and filter functions Quotable on contact
    InterAction Business development suite, highly intuitive and feature-rich, scalable mobile features Quotable on contact
    CASEpeer Exclusive personal injury features and extensive reporting tools, ideal for large intakes $69 USD per user per month
    LawGro Automated billable hour tracking with AI that integrates with multiple third-party apps and has multiple versions and packages $29 USD per user per month

    *Pricing accurate as of October 2023

    By considering these options and their respective features, you can make a more informed decision when choosing a CRM system that best suits the unique needs of your law firm.

    In-Depth Reviews of Top Legal CRM Software

    Clio


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    What is Clio?

    Clio is a CRM system specifically designed for law firms, doubling as legal case management software.

    Unique Features

    What sets Clio apart is its ease of customization across various legal specialties.

    Functionality

    Clio is rich in automation features, including time recording, online forms for automated, online intake forms, e-signature capabilities, and billable hour tracking. It operates in the cloud and offers industry-leading security measures.

    Pros and Cons

    • Pros:
      • Extremely user-friendly interface
      • Highly customizable to suit different legal niches
      • Wide range of pricing options
      • Numerous software integrations at higher tiers
      • Cloud-based for complete off-site contact management
    • Cons:
      • Starter package lacks some premium features
      • Customer service could be improved
      • Limited report customization options

    Pricing

    Pricing starts from $39 USD or $53.10 CAD per user per month.

    Pricing and conversion rate accurate as of October 2023

    Law Ruler

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    What is Law Ruler?

    Law Ruler is a veteran in the field of law-specific CRMs, with a primary focus on client intake.

    Unique Features

    It is renowned for its automation capabilities and exceptional customer care.

    Functionality

    Law Ruler offers a user-friendly dashboard with a built-in dialer. It allows for automated lead intake through personalized maps and custom fields. The CRM tool also offers various customization options depending on your legal practice.

    Pros and Cons

    • Pros:
      • Exceptional customer support
      • Consolidates calls, SMS, and email marketing
      • Highly customizable automated lead capture
      • Scalable pricing for firms of different sizes
      • Offers setup assistance for an additional fee
    • Cons:
      • Lacks some popular integrations like Gmail
      • Setup fees may apply

    Pricing

    Pricing starts from $57 USD or $77.61 CAD per user per month, based on a minimum of three users.

    Pricing and conversion rate accurate as of October 2023

    Lawmatics

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    What is Lawmatics?

    Lawmatics positions itself as the only legal CRM solution offering complete client intake software and automated marketing tools specifically for law firms.

    Unique Features

    It stands out for its extensive customization options, app flexibility, and easy-to-set-up client intake form templates.

    Functionality

    Lawmatics offers a range of features including file digitization, automated intake, smart scheduling, and two-way SMS. It is designed with user accessibility in mind and is highly rated for its regular updates and responsiveness to feedback.

    Pros and Cons

    • Pros:
      • Simplifies client details intake with online form templates
      • Open to user feedback and regularly hosts webinars
      • Excellent for managing email marketing campaigns
      • Robust financial tracking features
    • Cons:
      • Initial setup can be complex
      • Room for improvement in software integrations
      • May require time for complete setup

    Pricing

    Pricing starts from $83 USD or $113.01 CAD per user per month, based on a minimum of three users.

    Pricing and conversion rate accurate as of October 2023

    Captorra


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    What is Captorra?

    Captorra is a specialized CRM and legal intake system designed primarily for personal injury law firms. It offers workflow management, task automation, and document handling features tailored to this niche.

    Unique Features

    Captorra excels in contact and lead management, document tracking, custom client portals, e-signature integration, and marketing analytics.

    Functionality

    The CRM aims to provide personal injury lawyers with a comprehensive overview of their firm and potential clients.

    Pros and Cons

    • Pros:
      • Specifically designed for personal injury law firms
      • Comprehensive oversight of prospect activities
      • Easy automation of client and staff communications
      • Seamless integration with multiple third-party apps
      • Effective tracking of marketing campaigns
    • Cons:
      • Not suitable for non-personal injury law firms
      • Lacks some scheduling features found in competing CRMs
      • Stability issues have been reported

    Pricing

    Pricing is available upon request.

    InterAction

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    What is InterAction?

    InterAction is a CRM solution tailored for large and midsize law firms, focusing on leveraging data for client retention and business development.

    Unique Features

    The CRM stands out for its extensive business development features and capabilities.

    Functionality

    InterAction offers a pipeline management-style overview of legal intake, tracking prospective clients from cold leads to paying customers. It aggregates data from both existing and potential clients, eliminating the need for multiple software suites.

    Pros and Cons

    • Pros:
      • Rich in features for in-depth analysis
      • Intuitive and easy to train on
      • Excellent integration with Outlook and other apps
      • Scalable and customizable
      • High standards of customer care
    • Cons:
      • Not ideal for small law firms
      • Updates are reportedly infrequent
      • Requires significant time and investment to maintain

    Pricing

    Pricing is available upon request.

    CASEpeer

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    What is CASEpeer?

    Like Captorra, CASEpeer is a CRM designed exclusively for personal injury law firms. It focuses on intake management and on data entry and reporting.

    Unique Features

    CASEpeer is a cloud-based solution that streamlines case management from start to finish, offering specialized tools for personal injury law firms.

    Functionality

    The CRM aims to simplify intake and client relationship management workflows with a turnkey approach, meaning it’s ready to use right out of the box. It offers treatment tracking, expense monitoring, and several reporting tools.

    Pros and Cons

    • Pros:
      • Turnkey setup for immediate use
      • Exclusive features tailored for personal injury firms
      • Highly adaptable to third-party programs
      • Ideal for managing high intake volumes
      • Comprehensive case tracking
    • Cons:
      • Not suitable for non-personal injury law firms
      • Limited multi-tab functionality
      • Cannot upload videos to the CRM

    Pricing

    Pricing starts from $69 USD or $93.95 CAD per user per month.

    Pricing and conversion rate accurate as of October 2023

    LawGro / MagicTime

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    What is LawGro / MagicTime?

    LawGro and its MagicTime system stand out in the law firm CRM landscape by leveraging artificial intelligence (AI) to assist lawyers in daily administration and secure document management.

    Unique Features

    The platform stands out for its AI-driven capabilities, which help in reducing administrative tasks and enhancing secure digital document management.

    Functionality

    MagicTime by LawGro automates billable hour tracking through app integration. The free version offers extensive customization options, document autofill features, and seamless integration with various programs like Clio, Rocket Matter, FastCase, and Office 365.

    Pros and Cons

    • Pros:
      • Free trial and flexible pricing options
      • Complements Clio CRM effectively
      • Intelligent tracking of billable hours
      • Easy categorization of activities and types
      • AI enhances client communication
    • Cons:
      • Document generation is not very intuitive
      • Payment integration has room for improvement

    Pricing

    Pricing starts from $29 USD or $39.48 CAD per user per month.

    Pricing and conversion rate accurate as of October 2023

    Best CRM for Lawyers FAQs

    Do Lawyers Use CRM?

    Approximately crm for law firms: 78% of lawyers utilize CRM software tools to manage and organize their client relationships and cases. This number is on the rise as law firms aim to reduce administrative time and increase billable hours.

    Do Law Firms Need a CRM?

    While not mandatory, CRMs can significantly benefit law firms, especially smaller ones that spend only about 60% of their time on cases. CRM tools can help reclaim a substantial part of the remaining 40%.

    Why Don’t Some Lawyers Use a CRM?

    Some law firms may avoid CRMs due to budget constraints, alternative priorities, or a perceived lack of need for legal services. However, with the increasing availability of law-specific CRMs with flexible pricing, these excuses are becoming less valid in the legal industry.

    When Do Lawyers Need a CRM?

    There’s no specific “right time” to adopt a CRM tool. However, if administrative tasks are consuming a significant portion of your time, or you need help managing new clients, it’s likely time to consider a CRM solution.

    Does My CRM Need to Be HIPAA Compliant?

    If you work with “covered entities” in the healthcare sector, your CRM must be HIPAA compliant. This includes health plans, clearinghouses, and care providers. If you have access to “protected health information” (PHI), a HIPAA-compliant CRM like PracticePanther should be considered.

    By addressing these FAQs, law firms can better understand why a CRM could be a crucial addition to their practice, helping them manage clients more effectively and streamline administrative tasks.

    Can the Best CRM for Lawyers Turn Your Practice Around?

    The Growing Need for CRMs in Law Practices

    The interest in CRMs among lawyers is on an upward trajectory, parallel to the growing needs of clients. As law firms expand and client bases diversify, the demand for clarity, marketing analysis, client management, and administrative support also increases.

    The Role of CRMs in Modern Law Practices

    If your law firm has a stunning website, employs marketing automation, and optimizes for SEO, a CRM can provide all the data and insights needed to elevate your practice to the next level.


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    The Impact of Choosing the Right Law Firm CRM

    Selecting the right CRM can offer numerous benefits, including:

    • Streamlining client communications
    • Digitizing documents to declutter your workspace
    • Freeing up more time to spend on client cases
    • Increasing revenue by enabling you to take on additional work

    Choose Wisely

    It’s crucial not to rush into choosing just any one CRM for law firms. There are numerous options specifically tailored for lawyers, and we’ve highlighted the best ones in this guide.

    How dNOVO Can Help Your Law Firm?

    Moreover, dNOVO can help you get started and set you up once you’ve chosen one.

    Before you download anything, however, ensure to arm yourself with our complete guide to law firm lead generation.

    Before you proceed with downloading any CRM software, it’s advisable to equip yourself with comprehensive resources like our complete guide to the best law firm CRMs to lead generation. This will provide you with the knowledge and tools you need to make an informed decision and maximize the benefits of your chosen law firm CRM move.

    By carefully selecting a CRM that aligns with your law firm’s needs and objectives, you can significantly transform your practice, making it more efficient, client-centric, and profitable.