Vendor Payment Policy

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1. Invoice Submission

Proper invoicing is crucial for prompt payment processing. Vendors are required to submit invoices for all services or products provided to:

dNovo Group Inc.

290 Caldari Rd, Unit 6

Concord

L4K 4J4

Canada

Here are the key guidelines for invoices:

1.1. Invoice Details: Invoices must include the following details:

• Vendor’s full legal name and contact information.
• Invoice date.
• Unique invoice number.
• A detailed description of products or services rendered, including client’s name (mandatory), quantities and prices.
• Payment due date.
• Any applicable taxes or fees.

In the event that vendors require guidance or assistance with the preparation of their invoices, we offer a standardized invoice template for their convenience. This template is provided to ensure uniformity and accuracy in invoice submissions.

(link to downloadable invoice )

1.2. Currency: Invoices should be submitted in the Canadian currency for local vendors and USD currency for non-Canadian vendors. 

1.3. Delivery: Invoices should be sent to our designated billing department via email at julie@dnovogroup.com and CC invoices@dnovogroup.com. 

1.4. Timely Submission: Invoices should be submitted promptly upon completion of services or delivery of products. Delays in invoice submission may result in delayed payment processing.

2. Payment Methods

To facilitate payments to our vendors, we issue payments using the following methods:

2.1. WISE

We use WISE, a secure online payment platform, to send payments to our vendors. Vendors must provide their WISE account details for payment processing. Please note that any associated transaction fees will be borne by the vendor.

Alternatively, the vendor can send WISE-generated invoice to julie@dnovogroup.com. 

2.2. Electronic Transfer Option for Canadian Vendors

For vendors situated within Canada who maintain bank accounts with Canadian financial institutions, we are pleased to offer the convenient option of electronic fund transfers (e-transfers) for payment disbursement.

To facilitate this process, we kindly request that eligible vendors provide a valid email address to which they prefer to receive e-transfers. This email address will be utilized solely for the purpose of transferring payments securely and efficiently.

2.3. Credit Card

In addition to online payment platforms, we may issue payments to vendors via credit cards. Vendors can receive payments securely through their credit card accounts. Please note that credit card payments may be subject to processing fees, which will be deducted from the payment amount.

3. Payment Terms

Please be advised that our payment processing timeline involves a thorough review and approval process, followed by data entry into our system, before payments are issued. As a result, we kindly request vendors to allow for a maximum processing period of up to two (2) business days from the receipt of a valid invoice.

This timeline accounts for the necessary steps in our payment workflow, including invoice verification, authorization by the respective supervising employee, and the accurate recording of payment details within our internal systems. Your understanding and cooperation in adhering to this processing timeframe are greatly appreciated.

We are committed to ensuring accurate and timely payments to our valued vendors, and this process is an essential component of maintaining the integrity of our financial operations.

4. Payment Disputes

In the event of any payment disputes or discrepancies, vendors should contact our accounts payable department at Julie Rebarbar julie@dnovogroup.com. We are committed to resolving payment issues promptly and fairly.

6. Late Payments

Incomplete or incorrectly submitted invoices may result in delayed payment processing. We kindly request vendors to ensure the accuracy and completeness of their invoices to avoid payment delays.

7. Contact Information

For any inquiries related to vendor payments or this payment policy, please contact our accounts payable department at Julie Rebarbar julie@dnovogroup.com. 

We appreciate your partnership and look forward to a mutually beneficial relationship. Thank you for choosing dNovo Group Inc as your trusted business partner.

Sincerely,

Julie Rebarbar

Financial Controller

Julie@dnovogroup.com

416-826-2363